About Refinery

Born out of necessity

We were founded in an age where technology is driving business efficiency.

Our mission is to re-engineer processes and deliver quality solutions to increase business efficiency.

Simple philosophy – make the technology work smarter for you – isn’t that logical?

Our Vision

Our vision is to innovate & automate all mundane tasks by re-engineering your business processes.

This will give you ‘extra-time’ to reflect on your current business performance and steer it towards a successful future.

As famously said by Jack Welsh (CEO of GE Electric, 1981-2001) “Don’t make the process harder than it is”

Today is the era of automation. Don’t be left behind.

Customer Experience

Meet your customers expectations in the digital world.

A clients’ experience is one of the few factors you can control and improve, so if you’re not leveraging it then you may be losing out.

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Employee Experience

The expectations of the workforce have changed and will continually change.  Are you keeping up to speed?

If you aren’t progressing, you are actually falling behind.

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What is Customer Experience (CX)?

Customer experince is every single touch point or interaction your customer has with your business. We help you understand your customer journey so you can improve your customer satisfaction and create delight. 

What is Employee Experience (EX)?

Employee Experience is the journey of an employee within your organisation. It takes into account the employee’s role, workspace, organisational interactions and overall wellbeing. Only when an organisation has a well-designed cultural, physical & technological environment can they deliver an effective Employee Experience to their staff. The continual management of EX fosters an environment in which employees want to work and succeed with an added bonus of high performing employees.

Digital Transformation Process

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Certifications & Partnerships

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