What is CX and EX?

map lying on wooden table

We help you reinvent the way your customers and employees experience your brand and organisation. This is defined into two fundamental strategies: CX which stands for Customer Experience and EX which stands for Employee Experience. Both are pivotal in creating efficiency and effectiveness with your teams and customers, resulting in a powerful synergy that will […]

Role of AI Chatbots in the Healthcare Industry

AI chatbots

In the past couple of years, there has been a lot of buzz about AI (Artificial Intelligence) and the changes it is bringing about in various industries. From the social media channels, we virtually live on, to the IoT (Internet of Things) devices that power our homes, they all have AI running in the background […]

Lost Time is Never Found

  Benjamin Franklin famously stated that “You may delay, but time will not, and lost time is never found again”  Usually this is relayed in resolving procrastination, but I believe it still rings true to process improvement – avoiding wasted time!   What do I mean by Wasted Time? Continuing to perform repetative tasks – there are many tools out there […]

5 reasons to use ChatBots for your business

ChatBots are becoming increasingly popular with businesses, being able to provide immediate answers to common questions asked by your clients and prospects. Here is why you should get your chatbox turned on today: Millennials like to use Chat The millennial generation are become the age of prime spending and if they aren’t already your target […]

AI is going to change your workplace

Artificial intelligence

It is so inspiring to see some cutting-edge ingenuity right here in New Zealand, leading at the forefront of artificial intelligence.  Soul Machine, a company founded by Mark Sagar is taking the global stage on this topic and certainly a company to look out for – especially at the Air NZ lounges.