Case Study: Customer Satisfaction & Reporting for Think I.T.

Think I.T. needed a system for collecting customer satisfaction results. They already had a system, but it had some shortcomings and costs were due to increase. Think I.T. engaged with Business Refinery to remap the process and look for improvements. About Think I.T. Think I.T. are an Auckland & Waikato based MSP (Managed Services Provider). […]

Automated Billing Process – Office 365 Licenses

Project Outline: Think IT is a Cloud Service Provider (CSP) which means they resell cloud products like Office 365 licenses to their clients.  They paid for an application “developed in the USA” which was already expensive and had major limitations in its design.  The cost of the application also fluctuated with the exchange rates so […]