What is CX and EX?

map lying on wooden table

We help you reinvent the way your customers and employees experience your brand and organisation. This is defined into two fundamental strategies: CX which stands for Customer Experience and EX which stands for Employee Experience. Both are pivotal in creating efficiency and effectiveness with your teams and customers, resulting in a powerful synergy that will […]

Case Study: Customer Satisfaction & Reporting for Think I.T.

Think I.T. needed a system for collecting customer satisfaction results. They already had a system, but it had some shortcomings and costs were due to increase. Think I.T. engaged with Business Refinery to remap the process and look for improvements. About Think I.T. Think I.T. are an Auckland & Waikato based MSP (Managed Services Provider). […]

Automated Billing Process – Office 365 Licenses

Project Outline: Think IT is a Cloud Service Provider (CSP) which means they resell cloud products like Office 365 licenses to their clients.  They paid for an application “developed in the USA” which was already expensive and had major limitations in its design.  The cost of the application also fluctuated with the exchange rates so […]