What is CX and EX?

map lying on wooden table

We help you reinvent the way your customers and employees experience your brand and organisation. This is defined into two fundamental strategies: CX which stands for Customer Experience and EX which stands for Employee Experience. Both are pivotal in creating efficiency and effectiveness with your teams and customers, resulting in a powerful synergy that will […]

Transform Your Business with Refinery

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Customers are searching for a better user experience more than ever when interacting with businesses online. This has driven many organisations to transform their business digitally and create a competitive landscape in today’s world. This article will shed some light on who Refinery is  – a leading digital agency focused on modern transformation for organisations […]

Digitally transform your business to provide a better user experience online

Get a Free Website Audit  – worth $250 – today! Businesses locally in New Zealand and globally have rapidly moved to the digital environment during COVID-19. What we’re experiencing is no doubt a catalyst for change. Although there is uncertainty about what the future holds, one thing we’re sure on is – it will be […]

Why Should You Use Google My Business in 2019?

Google My Business

Google My Business is an important online asset for your business to be found online. Local searches are essential to getting found by customers and getting as much information about your business. Being found online regarding your location relative to your customer will help increase sales and conversions. Here are reasons why Google My Business […]