How to Create & Host Webinars using Microsoft Teams


Tips and tricks to help you deliver a professional virtual event Great News – Microsoft has recently launched webinars in Teams!!  This is great news for those of you who train or regularly present to a group of people.  Using Webinars, we can request registration for an event and have greater control while we present […]

How we automatically create recurring tasks in Microsoft Planner


Task Management using Planner The growth in clients utilising Microsoft Planner for task management in Office 365 has been incredible.  Team leaders are looking to have more visibility on tasks assigned.  Even individuals are loving being able to see all their tasks in the Planner app in Teams.  There has however been one major flaw, […]

How to see what Office 365 license you have?


You might have tried to figure out what Office 365 or Microsoft 365 license you have. Usually trying to workout what products you are entitled to. So here is a quick video to help you work that out!

Outlook for Android

I use Outlook for Android to consolidate all my emails for work and personal.  It’s super simple to use, but there are some features that if you didn’t know were there – make sure to take advantage of them. Download our Outlook for Android Cheat Sheet for a step by step walk through. Remember to […]

Working from Home Live Event

Working from Home – Live Event We hosted a live event on the day NZ government announced Level 4 lock down. It was fortuitous timing, but it is a message we’ve been pushing for some time now, with Modern Workplaces demanding more flexibility and mobility in their work, the challenges of remote working have become […]

Teams or Zoom – which video conferencing solution should I use?

Short Answer… both While both products are hugely popular and growing at an massive rate, especially due to Covid-19 Isolation protocols. Teams is ideal for internal meetings and communication. You can externally share meetings to small groups too. This is my preference for most of my online meetings as I know the content is secure […]

Office 365 is full of resources, but doesn’t make you resourceful.


  Office 365 is a great service, it is packed full of resources. You have: your Office Applications like Word, Excel and Outlook; SharePoint and all of its features; Teams for communication and collaboration; Planner & ToDo which help with task list management, sharing and tracking. There are also some less commonly known tools like: […]

Microsoft Teams Introduces Urgent Message Notification capability.

Microsoft teams urgent notifications

Want to get your colleagues attention to something that is important within a conversation or to get your managers attention on an urgent request from a client? Microsoft Teams now introduces the capability of doing just that. The new feature within the platform helps you mark a message as Standard, Important or Urgent. Standard message […]

Case Study: Customer Satisfaction & Reporting for Think I.T.

Think I.T. needed a system for collecting customer satisfaction results. They already had a system, but it had some shortcomings and costs were due to increase. Think I.T. engaged with Business Refinery to remap the process and look for improvements. About Think I.T. Think I.T. are an Auckland & Waikato based MSP (Managed Services Provider). […]

Automated Billing Process – Office 365 Licenses

Project Outline: Think IT is a Cloud Service Provider (CSP) which means they resell cloud products like Office 365 licenses to their clients.  They paid for an application “developed in the USA” which was already expensive and had major limitations in its design.  The cost of the application also fluctuated with the exchange rates so […]

Power BI Client Dashboard – Office 365 Licenses

Project Outline: Phase 1 of the project was Automating the billing of the licenses, read more here. Phase 2 – Our client Think I.T. who are an Auckland and Waikato based IT services company required a dashboard on their website to allow clients to view their Office 365 license count and users.  This had to be […]