About The Company
ATWC is an Auckland-based charity supporting mothers, Tamariki and families through their family services, early education, and social work. With a widespread mobile workforce across the community, along with their reliance on returning to the shared computers in the central office, their ageing hardware was no longer cutting it.
ATWC required a complete file system clean-up and file emigration to the digital cloud. They needed remote access to a secure online work platform and instant chat, video and voice calling capabilities. They also required training to ensure all their staff could use their new systems.
What Was Done For ATWC
First, (Business Refinery) we went through ATWC’s entire communication process to discover ATWC’s unique operations and their pain points, to ensure we understood the way ATWC operates.
We analysed how ATWC currently interacts, which tools they use and what their organisational goals and needs were.
We were there every step of the way for ATWC – from educating the ATWC staff on the purpose of our solution, Microsoft Teams. To implementing the system and tools, right through to user training and continuous refinement.
This robust six-week process was split across six core groups within the organisation. Each ATWC department had different needs, so the end solution had to factor in the consolidation of varying needs from each group, yet keep it intuitive, consistent, and easy to navigate.
After a strategy and design session with each department, Business Refinery built their Teams environment and integrated it with ATWC’s existing primary applications. User training with ATWC staff happened at the same time as their teams file migration. As soon as the users were trained, they had everything they needed to do their job and provide their brilliant services.
Our Provided Services:
The project was rounded off with a company-wide Microsoft Teams infrastructure that enables communication at an organisation-wide level, bringing the entire 196 staff into a cohesive and well-informed team.