Think IT is a mid-sized IT company based in Auckland, servicing nationwide clients for IT support and Infrastructure.
This particular project arose when Think IT implemented a marketing tool HubSpot, which has the ability to import a list of contacts via csv file from their service ticketing tool. However it was obvious that maintaining two separate databases would be a nightmare and it was obvious that mistakes were going to happen at some stage.
Using our integration tools we’ve been able to ensure that changes in one database is reflected in the other. New contacts added via our support ticket platform will be enrolled on the marketing list, likewise prospects coming via our marketing and website will replicated in our support system.