Customers are searching for a better user experience more than ever when interacting with businesses online. This has driven many organisations to transform their business digitally and create a competitive landscape in today’s world.
This article will shed some light on who Refinery is – a leading digital agency focused on modern transformation for organisations and reinventing the way customers experience businesses.
By challenging tradition and championing productivity, learn more about what makes us stand out and why clients should choose to work with our team of specialists.
What do we stand for?
At Refinery, we are passionate about transforming businesses through improving their customer and employee experience. While making the most of technology available, we make sure businesses never lose their human touch as we believe people make each business unique.
Our team is big on creative problem solving and continually striving for excellence. We are adaptable to adversities and the evolving landscape of the tech and digital world, whilst maintaining a work environment that nurtures growth and inclusivity.
We place emphasis on improving processes to ensure operations are seamless and teams can focus on what’s important. This includes helping organisations to utilise technology, gain efficiencies and increase productivity.
This includes helping businesses streamline customer experience with services such as website development, graphic design, blog writing or social media management, as well as helping businesses automate and streamline internal processes for increased productivity and efficiency.
Is your business a match?
From the data gathered, we can see customers are spending more time shopping online in their homes and an increase on the impact of ecommerce transactions. The leading industries worldwide being home furnishings and DIY, sports equipment and supermarkets.
- 59% of consumers worldwide had high levels of interaction with physical stores before COVID-19, but now only 24% expect to return to that level.
- In the next 6–9 months, just 39% of consumers expect a high level of interaction with physical stores.
- Before the crisis, 30% say that they had high levels of interaction with online channels, but now 37% see themselves in that light.
Are you ready?
Contact us and grow with confidence!
Contact our team of experts at Refinery to discuss where you are at and find out what the next steps are for your business to transform and get results.